Thank you for choosing our shuttle service company. We strive to provide a seamless and enjoyable transportation experience for all our customers. To ensure clarity and transparency, we have established the following policies:
- Reservation and Booking:
- Reservations can be made through our website, mobile app, or by contacting our customer service.
- Bookings are subject to availability, and we recommend making reservations in advance to secure your preferred schedule.
- Cancellation and Refunds:
- Cancellations made within [X] hours/days prior to the scheduled departure time may be eligible for a refund, subject to our cancellation policy.
- Refunds will be issued based on the original payment method and may be subject to a cancellation fee.
- Baggage Allowance:
- Each passenger is allowed [X] pieces of luggage, weighing no more than [X] pounds/kilograms each.
- Additional charges may apply for excess or oversized baggage.
- Passenger Conduct:
- We expect all passengers to behave respectfully towards our drivers, staff, and fellow passengers.
- Any disruptive or illegal behavior, including but not limited to intoxication, harassment, or vandalism, will not be tolerated.
- We reserve the right to refuse service to anyone who poses a threat to the safety or comfort of others.
- Schedule Adherence:
- We make every effort to adhere to the scheduled departure and arrival times.
- However, please note that unforeseen circumstances, such as traffic congestion or adverse weather conditions, may cause delays.
- We appreciate your understanding and patience in such situations.
- Lost and Found:
- Items left behind in our vehicles will be held in our lost and found department.
- Please contact our customer service to report any lost items, providing a detailed description.
- We will make every effort to locate and return lost items, but we cannot guarantee their recovery.
- Safety and Security:
- Your safety is our top priority. Our vehicles undergo regular maintenance and safety inspections.
- All passengers are required to fasten their seatbelts during the journey.
- Smoking, including e-cigarettes, is strictly prohibited in our vehicles.
- Privacy and Data Protection:
- We respect your privacy and handle your personal information in accordance with applicable data protection laws.
- We collect and process your data for the purpose of providing transportation services and improving our operations.
- Please refer to our Privacy Policy for more information on how we handle your data.
We kindly ask you to review and comply with these policies to ensure a smooth and enjoyable experience for all passengers. Should you have any questions or require further assistance, please don’t hesitate to contact our customer service. Thank you for choosing our shuttle service.